Talk to MediTELUS Med Access

AI RECEPTIONIST FOR TELUS MED ACCESS

Your Med Access practice.
A smoother day at the front desk.

Keep family-practice and specialist calls moving. MEDI supports appointment conversations, reminders and follow-up around your Med Access workflow and clinic instructions.

See MEDI with TELUS Med AccessExplore the workflows ↓
MEDI + TELUS Med Access

PATIENT CALLING

“My doctor asked me to arrange a longer follow-up.”

Agent connectorFamily practiceSpecialist clinicsPrimary care teams
De-identified TELUS Med Access scheduling interface with example data
Booking rules matched
MEDIBOOKED

Appointment placed.

Directly in your Med Access schedule.

Visit
Routine follow-up
Time
9:30 AM · 15 min
Patient
Example patient
Provider A · Schedule updated

TELUS Med Access booking demonstration

Scroll sideways to inspect the schedule on smaller screens.

De-identified TELUS Med Access scheduling interface with example data
Booking rules matched
MEDIBOOKED

Appointment placed.

Directly in your Med Access schedule.

Visit
Routine follow-up
Time
9:30 AM · 15 min
Patient
Example patient
Provider A · Schedule updated

INCOMING CALLS & APPOINTMENTS

Different visits.
The time your clinic has planned.

A routine follow-up and a longer specialist visit should not be treated as the same request. MEDI collects the booking context and follows the provider preferences your team sets.

  • Distinguish visit purposes and clinic-approved appointment lengths.
  • Respect the usual-provider preference and location rules.
  • Route new referrals or unusual requests for staff review when required.

Give your reception team clearer requests and more room for the conversations that need them.

Explore incoming calls

PATIENT OUTREACH

Keep referrals and follow-ups
moving toward a visit.

Your staff review the referral or follow-up list first. MEDI then helps contact patients, explain administrative next steps and collect scheduling preferences.

  • Routine follow-up due
  • New referral reviewed
  • Longer visit reminder

Support the work around the appointment without adding clinical decisions to the automation.

Explore patient outreach
Patient outreach
Routine follow-up duePatient contacted
New referral reviewedBooking preference collected
Longer visit reminderClinic instructions shared
Voicemail → SMS

NEW VOICEMAIL

“Do I need a regular appointment or a longer visit?”

SMART VOICEMAIL & PATIENT SMS

A missed call.
A useful next conversation.

Continue missed calls by text with concise appointment information and clinic-approved answers. Send questions that need a physician or MOA to the right staff member.

  • Capture the request and the details your team needs.
  • Use clinic-approved answers and administrative instructions.
  • Keep clinical questions and exceptions with the right staff.

Keep patients informed and give your reception team clearer next steps.

Explore voicemail & SMS

CONFIGURED AROUND YOUR PRACTICE

The details matter.
Make them part of the workflow.

Your TELUS Med Access setup is specific to your clinic. We review the connection, booking policies and handoff instructions together, then test the supported actions with your team.

01

The rules your team uses

Start with real appointment types, provider preferences and administrative instructions.

02

The actions your setup supports

Confirm availability, permitted changes and how the result reaches your staff.

03

A clear place for exceptions

Define when a request needs staff review and what context should go with it.

Explore clinic playbooks
YOUR CLINIC PLAYBOOKTELUS Med Access workflow

Clinic preferences

Agree provider selection, appointment purposes and the visit lengths your practice uses.

Referral boundaries

Define which referrals are ready for contact and which still need clinical or administrative review.

Connector scope

Confirm available Med Access actions, permissions and how unresolved requests reach your team.

Your rules. Your staff handoffs.

START WITH YOUR PRIORITY

One useful workflow.
Room to grow.

  1. 01

    Bring a familiar scenario

    A routine booking, a follow-up request or a missed call your team handles often.

  2. 02

    Review your TELUS Med Access setup

    Confirm access, available actions, booking policies and staff handoffs.

  3. 03

    Test the whole next step

    Check the patient conversation, the supported action and the information your team receives.

Plan your TELUS Med Access demoWhat to test in a demo

MEDI + TELUS MED ACCESS

Your questions,
answered.

Can MEDI help a specialist practice using Med Access?

Yes. Review your consultation and follow-up pathways with us, including referral-review requirements and appointment lengths. The connector’s permitted actions and staff handoffs are confirmed for your practice.

How do we configure MEDI for our TELUS Med Access booking rules?

We map your appointment types, providers, durations, locations and staff instructions, then review access and supported actions for your connection. Test a routine request, a change and an exception with your team before launch.

Can we begin with one workflow?

Yes. Start with overflow calls, missed-call follow-up or one clinic-approved outreach list. Agree the scope and handoffs, then review the results with your team.

Does MEDI make clinical decisions?

Clinical advice, urgency decisions and treatment plans remain with your care team. MEDI follows the administrative instructions and escalation rules your clinic approves.