Route by location, then by service
Confirm the patient’s preferred clinic before offering appointments. Keep location-specific hours, services and provider schedules distinct rather than treating every opening as interchangeable.
Specialties/Clinic networks
AI PATIENT COMMUNICATION · CLINIC NETWORKS
One connected front desk.
Every clinic’s way of working.
A shared phone queue should still know which location the patient attends. MEDI coordinates patient access around each site’s practitioners, services and handoff rules, so growth does not mean repeating the same work at every reception desk.
Discuss your clinic
THE DETAILS YOUR FRONT DESK KNOWS
Made for
clinic networks.
Coordinate recalls across sites
Assign approved patient outreach by clinic and practitioner. Follow the right contact instructions and keep the result with the responsible team, whether the patient books, declines or needs a callback.
Keep local teams in the loop
Use the appropriate destination for billing questions, referral requests and clinical concerns. A structured handoff gives the receiving team the reason for contact and the next action required.
A WORKFLOW IN PRACTICE
A request comes in.
The next step gets done.
Configured around your clinic’s instructions and supported integration. Staff remain responsible for clinical review and exceptions.
MEDI · Clinic playbook- 01Patient asks for their next visit
- 02Home clinic and practitioner matched
- 03Correct location confirmed
- 04Request routed to the local team
MORE CAPACITY. LESS CALLBACK WORK.
Make the value
visible to your team.
Capture demand across your network. Ease the shared call queue.
What to track with your clinic
- Bookings by location
- Unanswered calls by site
- Duplicated callback work
Review your own baseline and results. Recovered appointments and time savings vary by workflow.
ONE CONNECTED FRONT DESK
Calls, outreach
and patient messages.
FOR YOUR CLINIC
A few practical
questions.
Can each location keep its own booking rules?
Yes. Define the services, visit lengths, providers, hours and handoff destinations for each location. Available cross-location workflows depend on your connected scheduling system.
Where should our team start?
Start with the appointment or referral pathway that creates the most callback work for your team. Bring the related visit types, staff instructions and system details to a demo so we can confirm the setup and review plan.
Will we need to change our EMR?
MEDI works with supported EMR integrations and Agent connectors. The available booking, task and documentation workflows depend on your system and configuration. Review your system on our integrations page.