PATIENT CALLS
More capacity on the phone.
Dr. Neil Ingber · Medical Centre · Scarborough
Read more clinic stories ↗CUSTOMER STORIES
Good care takes a team.
We’re glad to be part of it.
Hear how clinic teams are using MEDI, what they value and the work we’re improving together.
Proudly Canadian. Built for better clinic days.
Meet the clinic teams ↓
HEAR IT FROM THE CLINIC
Real voices.
A closer look at the work.
FRONT-DESK OPERATIONS
A calmer wait for patients.
Dr. Okechukwu · Clinic story · Front-desk operations
Read more clinic stories ↗MORE ROOM FOR THE PEOPLE IN FRONT OF YOU
“Before TalkToMedi, we were missing ~60% of calls and patients couldn’t reach us. Medi now triages calls properly, urgent cases are prioritized while routine requests are automated, which reduced call pressure and let our staff focus on patients. The clinic runs much more smoothly now.”
Erin Kofman Clinic Manager · Malvern Medical Centre
IN THEIR OWN WORDS
The small things.
And the difference they make.
Selected excerpts from clinic conversations, with context alongside each quote.
Appointment booking
“I see appointments being booked by Medi.”
Tejashri TandelUpper Village Family Clinic
Staff feedback on appointment booking.
Reception workload
“we weren't staffed with enough people. So the hope was that [MEDI] was gonna offload some of this, which it has.”
IsabelleSather Reid Sport Medicine
Feedback on workload relief during the physiotherapy rollout; booking issues were still being refined.
Priority Health Clinic
Working with the clinic
“I actually knew it was gonna be good, but I didn't know it was gonna be good this fast.”
Ehsan SPriority Health Clinic
One-month review, crediting the clinic team’s training. Final operational goals were still being evaluated.
A clearer feedback loop
“the feedback button on each call is very helpful, so we don't have to go out of the system to report each call.”
Denise Anne E. PascualMalvern Medical Centre
Feedback on using the in-product call review tool.
Responsive support
“No, just a thank you for the responsiveness.”
Gary ThorneOptimum Wellness Centres
Customer review of the team’s responsiveness.
Staying in contact
“they were in contact with us most of the time as well, so we're happy about that.”
Catarina ArrudaTrucare Medical Clinic
Feedback on communication while working through clinic issues.
Listening to the team
“appreciate you listening to us and helping along the way.”
Clinic managementMunroe / Balmoral
Feedback from a joint clinic-management conversation.
Endoscopy clinic group
A first impression
“based on what's in the market, this is definitely top, in the top ones that I've seen.”
Hiba AyoubEndoscopy clinic group
Reaction to a product demo, not live use. Hiba noted limited comparison shopping.
Dauphin Clinic / LibreMD
Everyday efficiency
“I know I'm getting efficiency out of this.”
Darcy BellDauphin Clinic / LibreMD
Clinic operator feedback on value. Darcy is also a commercial partner.
GO BEYOND THE QUOTE
The workflow.
The experience. The story.
Explore the published clinic stories in more detail.
Read story ↗How a New AI Front Desk Booked 662 Appointments in Its First 4 Weeks
A family-medicine case study reporting 662 appointments from 2,750 calls in 33 active days, with booking-intent and staffless-workflow measures.
Read story ↗How One Clinic Captured 1,283 After-Hours and Weekend Patient Calls
See how one clinic used an AI front desk across 4,800 calls, including 1,283 after-hours or weekend calls over 103 active days.
Read story ↗How One High-Volume Family Practice Handled 39,539 Patient Calls in 14 Weeks
See the reported call, booking, after-hours and AI-resolution results from 39,539 patient calls across 95 active days at one family practice.