Voicemail, made useful
Extract callback details and the reason for contact from a patient’s message.
Platform/Messaging
SMART VOICEMAIL & PATIENT SMS
A missed call.
A conversation that continues.
Turn voicemail into an organized request. Follow through by SMS, with your team in the loop. A practical place to start while staff stay on the phones.
MEDI SMSPatient conversationPatient
Hi, I missed your call. Can I book my follow-up?
MEDI SMS text
Of course. Your clinic has Thursday at 4:30 available. Does that work?
Patient
Thursday works. Thank you!
✓
Follow-up confirmedThursday · 4:30 PM · Usual provider
SMS, with follow-through
Clarify a request, confirm an appointment and send approved preparation links.
One connected workflow
Keep the conversation aligned with clinic knowledge and the agreed EMR handoff.
THE NEXT STEP, TAKEN CARE OF
From a long voicemail
to a clear next step.
MEDI structures the request, continues by text and captures the outcome. SMS is the starting point; ask about WhatsApp and iMessage for your clinic’s configuration.
MEDIVoicemail & SMSAppointment confirmed
PATIENT SMS WORKFLOWS
More than a reminder.
A useful next step.
Bring everyday clinic work into the conversation. Explore how MEDI follows through, from a missed call to a visit that is ready to happen.
01 / 04A missed call.
A missed call.
A clear callback.
Find out what the patient needs, capture when they can talk, and give the right team a clear request.
- Reason for calling captured
- Callback preference recorded
- Request routed to the forms team
The team gets the reason and the preferred time, before calling back.
Explore pain-clinic workflowsMEDI SMSPain medicine
Sample conversationCallback requestedForms team · After 3 preferred
Sample conversation
02 / 04From a reviewed referral.
From a reviewed referral.
To a booked visit.
Follow up after staff review the referral. Offer an appropriate appointment and answer practical questions by SMS.
- Staff-reviewed referral ready
- Time and location confirmed
- Appointment recorded in the connected system
Move ready referrals forward without another round of phone tag.
Explore patient outreachMEDI SMSSpecialty care
Sample conversationReferral appointment bookedMonday · 10:15 AM · Downtown clinic
Sample conversation
03 / 04An opening in the schedule.
An opening in the schedule.
An earlier visit.
Offer a cancellation to a patient who wants an earlier visit, then recheck availability before confirming the change.
- Patient opted into an earlier visit
- Available opening rechecked
- New visit confirmed; later slot released
Put an open appointment back to work, with a time the patient wants.
Explore appointment schedulingMEDI SMSSame-provider scheduling
Sample conversationEarlier appointment confirmedWednesday · 2:20 PM · Usual provider
Sample conversation
04 / 04Before the appointment.
Before the appointment.
Find what needs attention.
Send clinic-approved preparation instructions, check practical readiness, and route questions that need your team.
- Readiness question sent
- Transport concern identified
- Preparation team receives the context
Surface a practical barrier while there is still time to help.
Explore endoscopy workflowsMEDI SMSEndoscopy preparation
Sample conversationPreparation team notifiedRide home needs confirmation · Staff follow-up
Sample conversation
Workflows follow your clinic’s instructions and the actions supported by your connected system.
YOUR TEAM SETS THE RULES
Helpful automation.
Thoughtful handoffs.
YOUR EMR STAYS THE SOURCE OF TRUTH
Fits the systems
your team already trusts.
Patient calls, scheduling, and follow-through.
Connected to the tools you use every day.
Explore integrations ↗
Available workflows depend on your system and configuration.
A FEW USEFUL ANSWERS
A clear place
to begin.
Can we start with voicemail and SMS only?
Yes. A focused voicemail or missed-call workflow lets your team keep answering the phone while MEDI organizes requests and follows up by text.
Can patients receive preparation instructions by SMS?
MEDI can send links to your clinic-approved materials and capture patient responses. Questions requiring clinical judgment are directed to staff.
Are WhatsApp and iMessage available too?
Discuss your preferred channels during setup. Channel availability, consent requirements and supported workflow scope are confirmed for your clinic before activation.