AFTER-HOURS MEDICAL CALL HANDLING
Your clinic closes.
Patient access stays open.
Answer routine questions, support appointment requests and organize messages for the morning. Start with the after-hours workflow that fits your team.
MEDIVoicemail & SMSAppointment confirmed
HOW IT WORKS
A quieter evening.
A clearer morning.
- 01
Give the caller a next step
Use your approved hours, directions and appointment information.
- 02
Keep requests organized
Capture the message, support permitted actions and identify what needs staff.
- 03
Start the morning with context
Give your team a clear record of the request and what still needs attention.
YOUR QUESTIONS, ANSWERED
A clear place to start.
Can we use MEDI only after hours?
Yes. After-hours and overflow routing can be a focused starting point without changing who answers calls during the day.
Can patients book outside office hours?
Where enabled, MEDI can follow your scheduling rules and supported system connection outside office hours.
What happens with an urgent or clinical concern?
MEDI follows your clinic’s approved emergency and escalation instructions. It is not an emergency service and does not provide independent clinical advice.
What if no staff member can take a transfer?
Define the fallback destination, message and next review step before launch. Your team should test that the request arrives where it belongs.