Separate medical and cosmetic enquiries
Use your clinic’s referral requirements, consultation fees and service pathways to guide the patient. Keep new medical referrals, existing-patient follow-ups and cosmetic consultations distinct.
Specialties/Dermatology
AI PATIENT COMMUNICATION · DERMATOLOGY
The right appointment.
From the first enquiry.
Medical referrals, established-patient follow-ups and cosmetic enquiries do not follow the same route. MEDI helps your dermatology front desk collect the right details and guide each request to the appropriate next step.
Discuss your clinic
THE DETAILS YOUR FRONT DESK KNOWS
Made for
dermatology.
Reduce incomplete referral callbacks
Capture the patient and referring-provider details your staff need. Flag missing information for review rather than promising an appointment that has not been approved.
Keep enquiries moving after the call
Follow up on staff-assigned booking tasks and send approved pre-visit information. Direct coverage, procedure suitability and clinical urgency questions to the relevant team.
A WORKFLOW IN PRACTICE
A request comes in.
The next step gets done.
Configured around your clinic’s instructions and supported integration. Staff remain responsible for clinical review and exceptions.
MEDI · Clinic playbook- 01Patient requests a skin consultation
- 02Medical referral pathway identified
- 03Missing referral details flagged
- 04Structured request sent to the team
MORE CAPACITY. LESS CALLBACK WORK.
Make the value
visible to your team.
Capture unanswered appointment enquiries. Reduce misdirected calls.
What to track with your clinic
- Complete new-patient requests
- Referral appointments booked
- Misdirected reception calls
Review your own baseline and results. Recovered appointments and time savings vary by workflow.
ONE CONNECTED FRONT DESK
Calls, outreach
and patient messages.
FOR YOUR CLINIC
A few practical
questions.
Can medical and cosmetic services use different rules?
Yes. Your clinic can define separate appointment types, referral requirements, approved fee information and staff destinations for each pathway.
Where should our team start?
Start with the appointment or referral pathway that creates the most callback work for your team. Bring the related visit types, staff instructions and system details to a demo so we can confirm the setup and review plan.
Will we need to change our EMR?
MEDI works with supported EMR integrations and Agent connectors. The available booking, task and documentation workflows depend on your system and configuration. Review your system on our integrations page.