Match the appointment to the care pathway
Separate new assessments, pain consultations, procedure appointments and rehabilitation follow-ups. Apply practitioner eligibility and service duration from your clinic’s booking rules.
Specialties/Pain, sports & physiotherapy
AI PATIENT COMMUNICATION · PAIN, SPORTS & PHYSIOTHERAPY
Keep the next step
in the treatment plan.
A new pain consultation, a procedure visit and a physiotherapy follow-up need different information and different time slots. MEDI helps your front desk make those distinctions and reconnect with patients whose next visit has stalled.
Discuss your clinic
THE DETAILS YOUR FRONT DESK KNOWS
Made for
pain, sports & physiotherapy.
Prepare the administrative intake
Collect referral status and the insurer or claim details your clinic requests. Flag missing information for staff, so your team can review it before an appointment or billing discussion.
Reactivate interrupted care
Reach patients from a team-approved list when a follow-up has not been booked. Offer an appropriate next visit and send the clinic’s preparation instructions, with medication questions directed to clinical staff.
A WORKFLOW IN PRACTICE
A request comes in.
The next step gets done.
Configured around your clinic’s instructions and supported integration. Staff remain responsible for clinical review and exceptions.
MEDI · Clinic playbook- 01Patient requests a rehab follow-up
- 02Service and practitioner matched
- 03Care-plan visit booked
- 04Approved preparation sent
MORE CAPACITY. LESS CALLBACK WORK.
Make the value
visible to your team.
Recover unused treatment slots. Reduce rebooking and intake calls.
What to track with your clinic
- Lapsed patients rebooked
- Follow-up slots filled
- Intake callbacks avoided
Review your own baseline and results. Recovered appointments and time savings vary by workflow.
ONE CONNECTED FRONT DESK
Calls, outreach
and patient messages.
FOR YOUR CLINIC
A few practical
questions.
Can MEDI give procedure or medication instructions?
MEDI can share the instructions your clinic has approved and confirm that a patient received them. It does not independently decide medication changes, treatment suitability or clinical urgency.
Where should our team start?
Start with the appointment or referral pathway that creates the most callback work for your team. Bring the related visit types, staff instructions and system details to a demo so we can confirm the setup and review plan.
Will we need to change our EMR?
MEDI works with supported EMR integrations and Agent connectors. The available booking, task and documentation workflows depend on your system and configuration. Review your system on our integrations page.