Referrals into appointments.
After your team reviews a referral, MEDI can contact the patient to arrange the next visit using the approved details.
Patient outreach
AI patient outreach.
Keep the next visit moving.
Reach patients from referral and recall lists, reactivate returning patients and book the next appointment. MEDI handles approved outreach by phone and SMS text.
PATIENT OUTREACHMEDI in action
MEDI patient outreachAdditional value created for clinics
$1,440Sample campaign · 12 bookings × $12012Additional appointments booked
8 Referral visits4 Reactivated for follow-up
THE WORK YOUR TEAM KNOWS
From a patient list
to the next appointment.
Patients back in care.
Work through overdue follow-ups and clinic-approved recall lists. Help returning patients find a suitable time.
Ready for the visit.
Confirm attendance and share clinic-approved preparation information. Route patient questions back to the clinical team.
HOW IT WORKS
A simple handoff.
A connected workflow.
- 01
Your team sets the work
Choose an approved patient list, purpose, contact window and next step.
- 02
MEDI reaches out
Call or text, collect the requested details and book within your clinic’s rules.
- 03
Review what happened
See booked visits, patient responses and requests that still need your team.
CLINICAL CONTEXT, BUILT IN
Your specialty.
Your way of working.
Family practice, specialty care and multidisciplinary teams share the need for clear patient communication. The visit types, intake questions and handoff rules are yours.
YOUR QUESTIONS, ANSWERED
A clear place to start.
Which patient outreach workflows can MEDI support?
Referral appointment calls, overdue follow-ups, recalls, patient reactivation, reminders and clinic-approved preparation or information calls. Each campaign starts with a defined patient group and workflow.
Can staff assign EMR tasks to MEDI?
Task and tickler automation is a pilot for supported OSCAR and TELUS CHR workflows. Your team can review the relevant assignment, due-date and action rules with MEDI before launch.
Does MEDI process referral faxes?
Your staff review the referral fax and prepare the booking or outreach request. MEDI acts on the approved patient list or supported task workflow.
Can the patient book during the outreach call?
Yes, where the connected system and configured workflow support booking. Visit type, provider, location and availability rules still apply.
What happens if a patient does not answer?
Configure call windows, retry attempts, voicemail and callback handling with your team. Unresolved work remains available for review.
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