FOR PEDIATRIC CLINIC GROUPS
Routine booking, rescheduling and appointment questions are handled on the line, so your team is not answering the phone while a parent waits in front of them.
TalkToMedi verifies the parent or guardian, identifies the child, applies your sick-visit, well-child and referral rules, then routes by age, provider and location.
Calls that arrive after close are answered, booked, or captured as structured requests, so your team opens to a schedule instead of a callback list.
HOW IT COMPARES
Four common answers to the same problem, and where each one stops short for a growing pediatric group.
01
Takes the message. The booking, the reschedule and the EMR update still land on your team the next morning.
02
Handles the conversation, but does not know your sick-visit rules, your referral requirements, or which sibling is being booked.
03
Moves the work rather than removing it. Parents still call when the form does not fit their child’s situation.
04
Adds capacity at one location, on one shift, and the same cost repeats at every location you open.
05
Completes the approved workflow inside your EMR, applies your pediatric rules across every location, and escalates anything clinical to your staff.
[Name] — [Role], [multi-location pediatric group], [Province]
INTEGRATIONS
FAQ
Will this replace our front-desk team?
No. TalkToMedi handles the approved administrative work — booking, rescheduling, confirmations, waitlist offers and structured messages — so your team spends its time on the families in the clinic and the calls that need a person. You define what it handles and what it hands over, and anything outside those rules goes to your staff.
Does it work with our EMR and phone system?
TalkToMedi connects to your EMR, scheduling platform, phone system, referral tools and patient messaging. Some systems support deep, end-to-end workflows with write-back to the record. Others are supported through flexible deployment options designed around your existing setup. Your EMR stays the source of truth, and the available workflows are confirmed for each clinic before launch. [INTEGRATION LIST — validate per account before publishing.]
What happens when a parent calls about a sick child?
TalkToMedi does not assess symptoms, give medical advice, or perform clinical triage. When a call meets the urgent conditions your medical director has defined, it follows your escalation rule exactly — transferring to a staff member, reading the urgent-care instruction your clinic has written, or flagging the call for immediate review. Those rules are yours to set and change.
Can it handle parents booking for more than one child?
Yes. The caller is verified as the guardian on file, then asked which child the request is for. Where your scheduling rules allow it, sibling appointments can be booked in sequence, and each one is written to the correct chart at the correct location.
How is patient information handled in Canada?
Patient information stays inside the systems and access controls your organization already governs, and data handling is configured to the health-privacy legislation that applies in your jurisdiction — for example PHIPA in Ontario or the Health Information Act in Alberta. Requirements differ by province, so your privacy and IT leads review access, retention and audit logging as part of scoping. [COMPLIANCE POSTURE AND CERTIFICATIONS — confirm current status before publishing.]
How is it priced, and how do we start?
[PRICING MODEL — validate before publishing.] Most groups start with one workflow at one or two locations, agree the measures up front, then extend the same configuration across the network once it holds. Rollout scope and timing are confirmed during the access assessment rather than promised in advance.