Appointments, handled
Book, reschedule and cancel using the right visit type, provider and location.
Platform/Voice
VOICE · MEDICAL AI RECEPTIONIST
A helpful voice.
A capable front desk.
Answer patient calls, arrange appointments and capture the details your team needs. Built for specialty and family clinics, using your rules.
MEDI VoiceIncoming patient callPatient
I need a follow-up, but I can only come in after work.
MEDI AI receptionist
Let’s check your usual provider’s availability. Thursday at 4:30 is open.
Patient
Thursday works. Thank you!
✓
Follow-up confirmedThursday · 4:30 PM · Usual provider
Requests, understood
Collect specialty intake and organize messages for the appropriate staff member.
People, within reach
Route clinical questions and requests for a person through your clinic’s handoff rules.
THE NEXT STEP, TAKEN CARE OF
A conversation becomes
a completed next step.
Patients can explain what they need in their own words. MEDI follows the clinic’s approved workflow and gives your team a clear record of the request.
MEDI · 7 calls in parallelAnswer 7 incoming callsFamily practice + specialty clinics
7 answeredBook 3 new appointmentsMatch provider, visit type and availability
3 bookedReschedule 2 visitsKeep the right provider and duration
2 rescheduledComplete 1 pain-clinic intakePain history and prior treatments
Saved to EMRForward a dermatology referralTo the referral department
ForwardedAnswer a specialty billing questionClinic-approved consultation fees
Patient informedSEE MEDI IN ACTION
Hear a familiar
clinic conversation.
Family medicine · 30-second demonstration
YOUR TEAM SETS THE RULES
Helpful automation.
Thoughtful handoffs.
YOUR EMR STAYS THE SOURCE OF TRUTH
Fits the systems
your team already trusts.
Patient calls, scheduling, and follow-through.
Connected to the tools you use every day.
Explore integrations
Available workflows depend on your system and configuration.
A FEW USEFUL ANSWERS
A clear place
to begin.
Can we begin with overflow or after-hours calls?
Yes. Start with a defined call pathway and expand after your team reviews the experience. Your phone setup and agreed routing determine when MEDI answers.
How does MEDI know which appointment to book?
Your team configures appointment types, visit lengths, provider and location rules. MEDI uses the scheduling information exposed by your supported integration.
What happens when a patient needs clinical help?
MEDI follows your clinic’s escalation instructions and captures context for staff. It does not independently diagnose or make clinical decisions.