Keep routine calls moving
Answer everyday questions with the information your clinic has approved.
Medical AI receptionist
More time for
the people
in front of you.
Let MEDI take care of routine calls, appointment requests and follow-up, so your front desk has more room for the patients who need them.
Your clinic’s rules. Your team in control.
Space for the human side of care
ROUTINE PATIENT CALLA helpful next step, handled.
An extra pair of hands
Your front desk.
With room to breathe.
Connect the next step
Support appointment requests, intake and follow-up within your workflows.
Bring people in when it matters
Route complex requests and patient-requested handoffs to your team.
A conversation with a purpose
Different calls.
A thoughtful next step.
Choose a patient request to see how MEDI follows your clinic’s workflow.
Illustrative conversations.
Configured workflows vary by clinic.
Patient conversationMEDI · FRONT DESK
Patient
“What time does the clinic close today?”
MEDI
“Let me check the clinic’s current hours for you.”
APPROVED CLINIC INFORMATIONA current answer, without interrupting the desk.
The answer follows your clinic’s hours, including dated closure overrides.
Missing information follows your staff review process.
More of the patient journey, connected
Before the visit.
And what comes after.
Visit preparationExample
✓Reason for the appointment
✓Clinic-approved intake details
↗Questions for staff review
The useful context, together.
Start the visit with context.
Collect administrative intake before the appointment and give staff a clearer picture of what still needs their attention.
CLINIC FOLLOW-UP
“A reminder about your upcoming appointment.”
Clinic-approved message“Can I change the time?”
Continue through the scheduling workflow
Keep the conversation moving.
Support reminders and follow-up with natural calls and messages. A reply becomes the start of the next appropriate workflow.
Built around your practice
It should feel like
your front desk.
Set the answers, appointment rules and handoff process your clinic wants MEDI to follow. Connect supported workflows to the systems your team already uses.
Explore integrations01
Your information
Approved hours, policies and administrative answers.
02
Your workflows
Appointment actions and intake within configured permissions.
03
Your people
A defined destination for exceptions and human handoff.
MEDI supports administrative work. Clinical decisions stay with your care team.
Start with the work you know
Bring us your busiest hour.
Walk through the calls your team handles every day. Together, map what MEDI can handle and where a person should take over.
CLINIC WORKFLOW WORKSHEET
15 scenarios.Your own evaluation.
Use synthetic calls to review answers, actions and staff handoffs.
Download the CSV Template · Scenarios not yet runA few useful answers
Make it work
for your team.
The right fit starts with clear expectations.
What is a medical AI receptionist?
It is a clinic-configured front-office assistant that can support approved administrative conversations and route requests that need staff or clinical judgment.
Does MEDI replace staff?
No. MEDI is designed to support routine administrative workflows within clinic rules and hand conversations to staff when a person should take over.
Can patients ask for a person?
Yes. A clinic can define how and when patient-requested handoff is handled, including the context shared with staff.
How should performance be measured?
Review the quality of routine handling, handoff quality, workflow fit, and the exceptions your team sees—not just activity volume.