Keep continuity in the schedule
Distinguish a routine follow-up from a new concern, then use your usual-provider, appointment-length and same-day availability rules. Requests outside those rules go to reception.
Specialties/Family medicine
AI PATIENT COMMUNICATION · FAMILY MEDICINE
A familiar front desk.
More room for family care.
Same-day requests, routine visits and chronic-care follow-ups compete for the same phone line. MEDI helps patients take the right next step while your team focuses on the people already in the clinic.
Discuss your clinic
THE DETAILS YOUR FRONT DESK KNOWS
Made for
family medicine.
Bring patients back for planned care
Work through clinic-approved recall lists for chronic-care reviews and screening appointments. Contact patients by phone or SMS, record their response and route exceptions to the team.
Make messages easier to act on
Capture the patient’s request, callback details and preferred contact method for refill or results enquiries. Your clinical team reviews the request and decides what happens next.
A WORKFLOW IN PRACTICE
A request comes in.
The next step gets done.
Configured around your clinic’s instructions and supported integration. Staff remain responsible for clinical review and exceptions.
MEDI · Clinic playbook- 01Patient requests a follow-up
- 02Usual provider and visit type matched
- 03Available appointment confirmed
- 04Summary ready for the clinic
MORE CAPACITY. LESS CALLBACK WORK.
Make the value
visible to your team.
Fill open appointments through recalls. Give reception fewer callbacks.
What to track with your clinic
- Routine calls resolved
- Recall appointments booked
- Staff callback time
Review your own baseline and results. Recovered appointments and time savings vary by workflow.
ONE CONNECTED FRONT DESK
Calls, outreach
and patient messages.
FOR YOUR CLINIC
A few practical
questions.
Can MEDI preserve the patient’s usual-provider relationship?
Yes. Booking can follow the patient-provider relationship, approved appointment types and the availability your clinic makes accessible. Cross-coverage rules are agreed with your team.
Where should our team start?
Start with the appointment or referral pathway that creates the most callback work for your team. Bring the related visit types, staff instructions and system details to a demo so we can confirm the setup and review plan.
Will we need to change our EMR?
MEDI works with supported EMR integrations and Agent connectors. The available booking, task and documentation workflows depend on your system and configuration. Review your system on our integrations page.