Canadian privacy
PIPEDA and provincial requirements, with clinic-specific PIA materials for review.
Documentation for your assessmentTRUST & SAFETY
Patient trust.
At every step.
Clear privacy documentation, thoughtful workflow boundaries and a clinic team that stays in control. Know what you are introducing before the first patient call.
Proudly Canadian. Built for better clinic days.
Explore the documentationBuilt around
patient trust
patient trust
Your clinic’s review.
Your team’s confidence.
Your team’s confidence.
THE FRAMEWORKS BEHIND THE WORK
A clear view
of our privacy programme.
HIPAA-aligned controls
Review the privacy and security measures described in MEDI’s published approach.
Confirm scope for your service
SOC 2 Type II
Our compliance programme is underway. Request the current status and available evidence.
Programme underwayFOLLOW THE INFORMATION
Understand the journey.
Agree the boundaries.
Your review should cover the full workflow, from the patient’s first words to the information your clinic keeps.
The patient reaches out
Calls, voicemail and messages enter the clinic-approved workflow.
Review identity and consent stepsMEDI follows your rules
Organize the request and perform the actions your team has agreed.
Review access and processing scopeYour team has the context
A supported system receives the outcome, or staff receive the next task.
Review retention and handoff ownershipPRIVACY, IN PRACTICE
The questions
worth answering.
Our published approach describes encrypted data handling, controlled access and Canadian infrastructure. Your service review should confirm the details for your clinic.
Where information goes
Review processing and storage locations, the services involved and your EMR connection.
Who can access it
Confirm staff permissions, authorized support access and the records available for review.
What is retained
Agree the handling of recordings, transcripts and summaries, including retention and deletion.
When a person steps in
Set clear boundaries for clinical questions, sensitive requests and unavailable staff.
DOCUMENTATION FOR YOUR REVIEW
Start with the documents.
Talk through the details.
PREPARED BY MEDI
British Columbia
Completed PIA
Request the document
PREPARED BY MEDI
Alberta
Completed PIA
Request the document
PREPARED BY MEDI
Ontario
Completed PIA
Request the documentThese are MEDI-prepared materials for your clinic’s assessment, not regulator-issued certifications.
PRACTICAL ANSWERS
Confidence comes
from clarity.
Is MEDI SOC 2 Type II certified?
The programme is currently underway. Request the latest status and available supporting materials. This page does not present an issued SOC 2 report.
Do these PIA documents replace our clinic’s assessment?
The listed reports support your review. Your clinic should assess its actual configuration, workflow and information handling with the appropriate privacy lead.
Can we start with a limited workflow?
Yes. A defined voicemail, overflow or outreach pathway gives your team a focused starting point. Agree the actions, escalation destinations and review process before activation.
What should happen when a patient asks a clinical question?
Agree the clinic-approved handoff route and the context staff need. MEDI should not make independent medication or treatment decisions. Test both answered and unanswered transfers during setup.
How do we discuss privacy or security concerns?
Contact hello@talktomedi.com and describe the concern without including patient information in the initial email. The team can coordinate the appropriate next step.