Talk to MediTELUS Health CHR

AI RECEPTIONIST FOR TELUS HEALTH CHR

Your CHR clinic.
Patient access with continuity.

Patient calls that fit the way your CHR team works. MEDI helps organize appointment requests and follow-up around your providers, visit types and staff-approved next steps.

See MEDI with TELUS Health CHRExplore the workflows ↓
MEDI + TELUS Health CHR

PATIENT CALLING

“Could I arrange another visit with my usual provider?”

Agent connectorFamily medicineSpecialty careCollaborative clinics
De-identified TELUS Health CHR scheduling interface with example data
Booking rules matched
MEDIBOOKED

Appointment placed.

Directly in your CHR schedule.

Visit
Routine follow-up
Time
3:45 PM · 15 min
Patient
Example patient
Physical visit · Main office

TELUS Health CHR booking demonstration

Scroll sideways to inspect the schedule on smaller screens.

De-identified TELUS Health CHR scheduling interface with example data
Booking rules matched
MEDIBOOKED

Appointment placed.

Directly in your CHR schedule.

Visit
Routine follow-up
Time
3:45 PM · 15 min
Patient
Example patient
Physical visit · Main office

INCOMING CALLS & APPOINTMENTS

A patient request.
The right CHR appointment pathway.

Your CHR appointment types can carry different durations, booking windows and provider options. MEDI follows the agreed rules, including when a request needs review before it is booked.

  • Identify the visit type and the patient’s preferred practitioner.
  • Check the clinic-approved location, duration and booking window.
  • Keep a requested appointment distinct from a confirmed booking.

Help patients navigate the next step with the context your collaborative care team needs.

Explore incoming calls

PATIENT OUTREACH

Keep the next conversation
connected to the care team.

Call or text patients from approved lists about follow-ups, reviewed referrals and upcoming visits. The purpose, contact rules and available actions are agreed with your clinic.

  • Family-medicine follow-up
  • Specialist referral reviewed
  • Virtual visit reminder

Reduce routine callback work while clinical review and scheduling exceptions stay with staff.

Explore patient outreach
Patient outreach
Family-medicine follow-upPatient reached
Specialist referral reviewedAppointment preference collected
Virtual visit reminderApproved next steps shared
Voicemail → SMS

NEW VOICEMAIL

“Has the clinic confirmed my appointment request?”

SMART VOICEMAIL & PATIENT SMS

A missed call.
A useful next conversation.

Clarify a missed-call request by SMS and share approved appointment information. Where a request needs review, MEDI can explain the next step without presenting it as a confirmed visit.

  • Capture the request and the details your team needs.
  • Use clinic-approved answers and administrative instructions.
  • Keep clinical questions and exceptions with the right staff.

Keep patients informed and give your reception team clearer next steps.

Explore voicemail & SMS

CONFIGURED AROUND YOUR PRACTICE

The details matter.
Make them part of the workflow.

Your TELUS Health CHR setup is specific to your clinic. We review the connection, booking policies and handoff instructions together, then test the supported actions with your team.

01

The rules your team uses

Start with real appointment types, provider preferences and administrative instructions.

02

The actions your setup supports

Confirm availability, permitted changes and how the result reaches your staff.

03

A clear place for exceptions

Define when a request needs staff review and what context should go with it.

Explore clinic playbooks
YOUR CLINIC PLAYBOOKTELUS Health CHR workflow

Appointment types

Map duration, patient eligibility instructions and the provider options your clinic allows.

Schedule rules

Review locations, provider hours and the booking windows used by the agreed workflow.

Review & handoffs

Confirm the Agent connector, request statuses and staff escalation. Supported task pilots are scoped separately.

Your rules. Your staff handoffs.

START WITH YOUR PRIORITY

One useful workflow.
Room to grow.

  1. 01

    Bring a familiar scenario

    A routine booking, a follow-up request or a missed call your team handles often.

  2. 02

    Review your TELUS Health CHR setup

    Confirm access, available actions, booking policies and staff handoffs.

  3. 03

    Test the whole next step

    Check the patient conversation, the supported action and the information your team receives.

Plan your TELUS Health CHR demoWhat to test in a demo

MEDI + TELUS HEALTH CHR

Your questions,
answered.

Can MEDI follow our CHR appointment-type rules?

We configure the conversation around your approved visit types, provider preferences and booking windows. Available scheduling actions and any staff-review step depend on your CHR setup and connector permissions.

How do we configure MEDI for our TELUS Health CHR booking rules?

We map your appointment types, providers, durations, locations and staff instructions, then review access and supported actions for your connection. Test a routine request, a change and an exception with your team before launch.

Can we begin with one workflow?

Yes. Start with overflow calls, missed-call follow-up or one clinic-approved outreach list. Agree the scope and handoffs, then review the results with your team.

Does MEDI make clinical decisions?

Clinical advice, urgency decisions and treatment plans remain with your care team. MEDI follows the administrative instructions and escalation rules your clinic approves.