Talk to MediPomelo by TELUS Health

AI RECEPTIONIST FOR POMELO BY TELUS HEALTH

Your Pomelo workflow.
A helpful voice beside the portal.

Some patients book online. Others call. MEDI supports phone conversations and follow-through alongside Pomelo, the patient-engagement platform connected to your clinic’s EMR.

See MEDI with Pomelo by TELUS HealthExplore the workflows ↓
MEDI + Pomelo by TELUS Health

PATIENT CALLING

“I tried booking online. Could someone help me?”

Agent connectorPatient engagementOnline bookingPhone & portal access
Illustrative Pomelo by TELUS Health scheduling workflow with example appointment data

INCOMING CALLS & APPOINTMENTS

From a phone call
to a clear appointment request.

Help callers understand their clinic’s booking options and what happens next. MEDI follows the appointment choices and review requirements your team approves for the Pomelo workflow.

  • Clarify the appointment type, provider and clinic location.
  • Explain whether the next step is a request or a confirmed appointment.
  • Keep changes and exceptions aligned with the clinic’s portal and EMR workflow.

Make patient access easier for people who need help beyond an online booking screen.

Explore incoming calls

PATIENT OUTREACH

One clear next step
across the conversation.

Coordinate MEDI’s approved calls and texts with the reminders and messages your clinic already sends. Agree the source and timing so patients receive useful follow-through.

  • Booking request needs clarification
  • Appointment change enquiry
  • Clinic follow-up list

Reduce confusion between phone, portal and front desk with a clearly scoped communication plan.

Explore patient outreach
Patient outreach
Booking request needs clarificationPatient preference collected
Appointment change enquiryNext step explained
Clinic follow-up listResponse shared with staff
Voicemail → SMS

NEW VOICEMAIL

“I submitted a request online. Is the visit booked?”

SMART VOICEMAIL & PATIENT SMS

A missed call.
A useful next conversation.

Help patients who left voicemail understand the next administrative step. MEDI’s SMS workflow is reviewed alongside your Pomelo communications so the message and booking status stay clear.

  • Capture the request and the details your team needs.
  • Use clinic-approved answers and administrative instructions.
  • Keep clinical questions and exceptions with the right staff.

Keep patients informed and give your reception team clearer next steps.

Explore voicemail & SMS

CONFIGURED AROUND YOUR PRACTICE

The details matter.
Make them part of the workflow.

Your Pomelo by TELUS Health setup is specific to your clinic. We review the connection, booking policies and handoff instructions together, then test the supported actions with your team.

01

The rules your team uses

Start with real appointment types, provider preferences and administrative instructions.

02

The actions your setup supports

Confirm availability, permitted changes and how the result reaches your staff.

03

A clear place for exceptions

Define when a request needs staff review and what context should go with it.

Explore clinic playbooks
YOUR CLINIC PLAYBOOKPomelo by TELUS Health workflow

Your connected EMR

Identify the EMR behind Pomelo and the booking or communication workflow your clinic uses.

Communication ownership

Agree which reminders, forms and messages stay in Pomelo and which conversations MEDI supports.

Status & permissions

Confirm the connector scope and how requests, confirmed appointments and staff reviews are distinguished.

Your rules. Your staff handoffs.

START WITH YOUR PRIORITY

One useful workflow.
Room to grow.

  1. 01

    Bring a familiar scenario

    A routine booking, a follow-up request or a missed call your team handles often.

  2. 02

    Review your Pomelo by TELUS Health setup

    Confirm access, available actions, booking policies and staff handoffs.

  3. 03

    Test the whole next step

    Check the patient conversation, the supported action and the information your team receives.

Plan your Pomelo by TELUS Health demoWhat to test in a demo

MEDI + POMELO BY TELUS HEALTH

Your questions,
answered.

Is Pomelo an EMR?

Pomelo is a patient-engagement platform used alongside an EMR. MEDI’s workflow is scoped around your clinic’s Pomelo setup and underlying system; this does not imply access to every Pomelo messaging, reminder or form feature.

How do we configure MEDI for our Pomelo by TELUS Health booking rules?

We map your appointment types, providers, durations, locations and staff instructions, then review access and supported actions for your connection. Test a routine request, a change and an exception with your team before launch.

Can we begin with one workflow?

Yes. Start with overflow calls, missed-call follow-up or one clinic-approved outreach list. Agree the scope and handoffs, then review the results with your team.

Does MEDI make clinical decisions?

Clinical advice, urgency decisions and treatment plans remain with your care team. MEDI follows the administrative instructions and escalation rules your clinic approves.