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AI RECEPTIONIST FOR IMEDICWARE

Your eye-care practice.
A clearer next step for every call.

An AI receptionist for the administrative work around your iMedicWare schedule. Support ophthalmology appointment requests, follow-up calls and clinic-approved patient instructions.

See MEDI with iMedicWareExplore the workflows ↓
MEDI + iMedicWare

PATIENT CALLING

“I need to arrange my eye specialist follow-up.”

Agent connectorOphthalmologyEye-care referralsSpecialist follow-ups
Illustrative iMedicWare scheduling workflow with example appointment data

INCOMING CALLS & APPOINTMENTS

The right eye-care visit.
The right specialist pathway.

A new consultation, glaucoma follow-up and retina review can have different booking requirements. MEDI gathers the administrative context and follows the pathway your practice approves.

  • Distinguish a new consultation from a return visit.
  • Match the specialist, location and clinic-defined appointment requirements.
  • Route urgent symptoms and questions needing clinical judgment to your care team.

Help patients reach the appropriate next step while your staff control clinical priority and exceptions.

Explore incoming calls

PATIENT OUTREACH

Keep reviewed referrals
and follow-ups moving.

Your team identifies the patients ready for contact. MEDI can help with reviewed referral calls, follow-up appointment requests and approved preparation information.

  • Eye-care referral reviewed
  • Specialist follow-up due
  • Visit preparation reminder

Reduce administrative calling while the practice decides clinical timing and visit requirements.

Explore patient outreach
Patient outreach
Eye-care referral reviewedPatient contacted
Specialist follow-up dueAppointment preference collected
Visit preparation reminderClinic instructions shared
Voicemail → SMS

NEW VOICEMAIL

“Where should I go for my follow-up appointment?”

SMART VOICEMAIL & PATIENT SMS

A missed call.
A useful next conversation.

Clarify missed calls about appointment details and clinic instructions by text. Clinical symptoms, medication questions and preparation exceptions go to your staff.

  • Capture the request and the details your team needs.
  • Use clinic-approved answers and administrative instructions.
  • Keep clinical questions and exceptions with the right staff.

Keep patients informed and give your reception team clearer next steps.

Explore voicemail & SMS

CONFIGURED AROUND YOUR PRACTICE

The details matter.
Make them part of the workflow.

Your iMedicWare setup is specific to your clinic. We review the connection, booking policies and handoff instructions together, then test the supported actions with your team.

01

The rules your team uses

Start with real appointment types, provider preferences and administrative instructions.

02

The actions your setup supports

Confirm availability, permitted changes and how the result reaches your staff.

03

A clear place for exceptions

Define when a request needs staff review and what context should go with it.

Explore clinic playbooks
YOUR CLINIC PLAYBOOKiMedicWare workflow

Visit pathways

Review consultation and follow-up types, specialist preferences and location requirements.

Clinical escalation

Agree the instructions for urgent symptoms and requests that need a clinician.

Product & connection

Confirm the iMedicWare version, available connector actions and the context staff should receive.

Your rules. Your staff handoffs.

START WITH YOUR PRIORITY

One useful workflow.
Room to grow.

  1. 01

    Bring a familiar scenario

    A routine booking, a follow-up request or a missed call your team handles often.

  2. 02

    Review your iMedicWare setup

    Confirm access, available actions, booking policies and staff handoffs.

  3. 03

    Test the whole next step

    Check the patient conversation, the supported action and the information your team receives.

Plan your iMedicWare demoWhat to test in a demo

MEDI + IMEDICWARE

Your questions,
answered.

Does MEDI decide how urgently an eye-care patient should be seen?

No. Your clinical team sets prioritization and escalation instructions. MEDI supports administrative requests and routes symptoms or questions requiring clinical judgment to staff.

How do we configure MEDI for our iMedicWare booking rules?

We map your appointment types, providers, durations, locations and staff instructions, then review access and supported actions for your connection. Test a routine request, a change and an exception with your team before launch.

Can we begin with one workflow?

Yes. Start with overflow calls, missed-call follow-up or one clinic-approved outreach list. Agree the scope and handoffs, then review the results with your team.

Does MEDI make clinical decisions?

Clinical advice, urgency decisions and treatment plans remain with your care team. MEDI follows the administrative instructions and escalation rules your clinic approves.