Talk to MedieClinicalWorks

AI RECEPTIONIST FOR ECLINICALWORKS

Your eClinicalWorks practice.
Patient calls with a clear next step.

Support primary-care and specialty appointment conversations around your eClinicalWorks workflow. MEDI follows your visit rules and keeps your scheduling staff involved when a request needs review.

See MEDI with eClinicalWorksExplore the workflows ↓
MEDI + eClinicalWorks

PATIENT CALLING

“I’m an established patient and need a follow-up.”

Agent connectorPrimary careSpecialty practicesUS ambulatory care
Illustrative eClinicalWorks scheduling workflow with example appointment data

INCOMING CALLS & APPOINTMENTS

Know the patient’s request.
Use the right appointment pathway.

New-patient visits and established-patient follow-ups often follow different rules. MEDI collects the context and applies the appointment options your practice has approved.

  • Clarify new or established patient status and the purpose of the visit.
  • Match the provider, location and clinic-defined visit length.
  • Distinguish a direct booking from a request that needs staff review.

Help scheduling teams handle routine demand with fewer incomplete phone messages.

Explore incoming calls

PATIENT OUTREACH

More follow-through
around the next appointment.

MEDI can contact patients from approved practice lists about follow-up visits, reviewed referrals and appointment instructions. Your staff define what is ready to schedule.

  • Established-patient follow-up
  • New patient request
  • Specialty visit reminder

Keep clinical prerequisites, insurance decisions and complex requests with the appropriate team.

Explore patient outreach
Patient outreach
Established-patient follow-upPatient reached
New patient requestScheduling details collected
Specialty visit reminderApproved instructions shared
Voicemail → SMS

NEW VOICEMAIL

“Can I book at the other office location?”

SMART VOICEMAIL & PATIENT SMS

A missed call.
A useful next conversation.

Organize missed calls and use SMS to clarify appointment details. MEDI can collect an administrative question for staff without claiming an insurance check or clinical decision has been completed.

  • Capture the request and the details your team needs.
  • Use clinic-approved answers and administrative instructions.
  • Keep clinical questions and exceptions with the right staff.

Keep patients informed and give your reception team clearer next steps.

Explore voicemail & SMS

CONFIGURED AROUND YOUR PRACTICE

The details matter.
Make them part of the workflow.

Your eClinicalWorks setup is specific to your clinic. We review the connection, booking policies and handoff instructions together, then test the supported actions with your team.

01

The rules your team uses

Start with real appointment types, provider preferences and administrative instructions.

02

The actions your setup supports

Confirm availability, permitted changes and how the result reaches your staff.

03

A clear place for exceptions

Define when a request needs staff review and what context should go with it.

Explore clinic playbooks
YOUR CLINIC PLAYBOOKeClinicalWorks workflow

Practice scheduling rules

Review new and established patient pathways, visit types, providers and locations.

Your system configuration

Confirm the eClinicalWorks environment and how any existing online-booking workflow fits the plan.

Permitted actions

Agree the Agent connector’s access, scheduling actions and staff-review boundaries.

Your rules. Your staff handoffs.

START WITH YOUR PRIORITY

One useful workflow.
Room to grow.

  1. 01

    Bring a familiar scenario

    A routine booking, a follow-up request or a missed call your team handles often.

  2. 02

    Review your eClinicalWorks setup

    Confirm access, available actions, booking policies and staff handoffs.

  3. 03

    Test the whole next step

    Check the patient conversation, the supported action and the information your team receives.

Plan your eClinicalWorks demoWhat to test in a demo

MEDI + ECLINICALWORKS

Your questions,
answered.

Does this include every eClinicalWorks or healow booking feature?

No. Available actions depend on your eClinicalWorks setup and the connection your practice authorizes. We review your existing online-booking workflow, if any, and confirm what MEDI can do before launch.

How do we configure MEDI for our eClinicalWorks booking rules?

We map your appointment types, providers, durations, locations and staff instructions, then review access and supported actions for your connection. Test a routine request, a change and an exception with your team before launch.

Can we begin with one workflow?

Yes. Start with overflow calls, missed-call follow-up or one clinic-approved outreach list. Agree the scope and handoffs, then review the results with your team.

Does MEDI make clinical decisions?

Clinical advice, urgency decisions and treatment plans remain with your care team. MEDI follows the administrative instructions and escalation rules your clinic approves.