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AI FRONT DESK FOR CLINICS

More care.
Less on hold.

Let MEDI handle your patient calls and messages.

✓1.5M+ patients at supported clinics5,666 bookings · 1 clinic, 95 active days18,979 calls resolved · 1 clinic, 95 active days5,206 after-hours calls · 1 clinic, 95 active days1.5M+ patients at supported clinics
Try now Book a demo

A little help. A meaningful difference.

Supporting clinics that care for 1.5 million+ patients.

The AI front desk for
specialty and family clinics.

AI receptionist for incoming calls.

Answer patient calls in parallel.

Book and reschedule visits, capture specialty intake and route requests using your clinic’s rules. Give your team the context for every next step.

Explore AI reception
MEDI · 7 calls in parallel
Answer 7 incoming callsFamily practice + specialty clinics
7 answered
Book 3 new appointmentsMatch provider, visit type and availability
3 booked
Reschedule 2 visitsKeep the right provider and duration
2 rescheduled
Complete 1 pain-clinic intakePain history and prior treatments
Saved to EMR
Forward a dermatology referralTo the referral department
Forwarded
Answer a specialty billing questionClinic-approved consultation fees
Patient informed

AI patient outreach for specialty care.

Book specialty visits and reactivate patients from EMR tasks. Schedule follow-ups and send clinic-approved prep and reminders by voice and text.

Explore patient outreach
MEDI patient outreach

Additional value created for clinics

$1,440Sample campaign · 12 bookings × $120
12Additional appointments booked
8 Referral visits4 Reactivated for follow-up

AI voicemail and patient SMS.

Start small. Stay connected.

Turn voicemail into clear next steps and continue the conversation by SMS. Start with missed calls and texts while your team stays on the phones.

Explore voicemail & SMS
MEDIVoicemail & SMS

Appointment confirmed

CARE, CONNECTED ACROSS CANADA

Supporting care.
In seven provinces.

More than 1.5 millionpatients at clinics supported by MEDI
Our Canadian story
Provinces with MEDI clinics
  • BC
  • AB
  • SK
  • MB
  • ON
  • QC
  • NS
Symbolic regional coverage

HEALTHCARE TRUST. BUILT INTO THE WORK.

Patient information.
Handled with care.

Review MEDI’s approach to privacy and security, with provincial PIA documentation to support your clinic’s assessment.

Explore privacy & safety
HIPAAPrivacy & security
PIPEDACanadian privacy
SOC 2 Type IICompliance underway

Provincial PIA documentation

Prepared by MEDI
  • British ColumbiaCompleted PIA
  • AlbertaCompleted PIA
  • OntarioCompleted PIA

Privacy impact assessments for your clinic’s review.

Request documentation

THE PEOPLE BEHIND THE PROGRESS

Better days.
In their own words.

Explore clinic stories
SCARBOROUGH, ONTARIO
It now handles over 50% of our call volume, reduced patient wait times, and helped cut call drop-offs significantly.
Dr. Neil IngberOwner & PractitionerMedical Centre · Scarborough
50%+of patient call volume
handled by MEDI
01 / 02
FAMILY MEDICINE
662

Appointments booked.
In the first 33 active days.

See what changed AFTER-HOURS ACCESS
1,283

Calls captured.
Even after the lights go out.

Read the story CONNECTED CLINIC NETWORK
150,000

Patients. One shared goal:
an easier way to reach care.

Meet the clinic network

Handle more patient demand.
Without adding front‑desk headcount.

Medi takes care of routine calls, scheduling and follow-up, so your team can focus where they’re needed most.

72%

Patient calls resolved
end-to-end

100+ hrs

Front-desk time reclaimed
every month

$70K+

Annual operational value
per clinic

A CONVERSATION MAKES IT CLEAR

See your AI front desk
in action.

A familiar call.
A little less work for your team.

Call the front desk as a patient.

  • I'd like to book an appointment for next week.
  • This is Sarah, can I move my Tuesday appointment?
  • What do I have coming up?

It takes about 2 to 3 minutes and uses your microphone. You play a patient calling a sample clinic, so use made-up details.

Can't talk out loud? Watch the 2-minute phone call demo.
About this call
  • MEDI does not ask for a date of birth or a health card number.
  • If a caller describes an emergency, MEDI tells them to hang up and call 911.

YOUR EMR STAYS THE SOURCE OF TRUTH

Fits the systems
your team already trusts.

Patient calls, scheduling, and follow-through.
Connected to the tools you use every day.

Explore integrations

Available workflows depend on your system and configuration.

CARE LOOKS DIFFERENT IN EVERY CLINIC

Made for your specialty.
Built around your people.

More continuity. Less phone tag.

Handle routine calls around your providers, visit types and recall rules.

  • Book same-day and chronic-care visits.
  • Follow up on screening recalls.
  • Route refill and results requests.

Fill open appointments through recalls. Give reception fewer callbacks.

Explore family medicine

Our supporters and ecosystem partners.

  • The Clinic at McMaster
  • St. Joseph’s Healthcare Hamilton
  • Health Innovation Hub
  • OntarioMD
  • Baycrest
  • ECHO
  • University of Toronto
  • McMaster University
  • Innovation Factory
  • NEXT Canada
  • Sam and Roma Mercanti Foundation
  • OpenAI

A FEW THINGS YOU MAY BE WONDERING

Good questions.
Clear answers.

Talk to our team
What can MEDI handle for my clinic?+

MEDI supports routine patient calls and messages, appointment booking and changes, intake, reminders, recalls, and follow-up. Your clinic defines the workflows, approved answers, and actions MEDI can take.

Does MEDI work with our existing EMR?+

MEDI works with a range of EMR, EHR, and practice-management systems. The available workflows depend on your platform and configuration. Explore integrations, or tell us about your setup.

What happens when a patient needs a person?+

Your team sets the escalation rules. Urgent, complex, uncertain, or patient-requested handoffs go to the appropriate staff member with the context needed to continue the conversation. MEDI does not replace clinical judgment.

Can MEDI answer after office hours?+

Yes. MEDI can handle approved requests outside your normal hours, including routine questions, appointment requests, and messages for your team. Your clinic defines what can be completed and what should be handed off.

How does getting started work?+

We review your systems, patient requests, and clinic rules together. Then we configure the agreed workflows and test normal calls and edge cases before launch. Book a demo to start with your clinic's needs.

Dr. Neil Ingber · Clinic story